You brush it or we shave it!

🐾 Grooming Severely Matted Dogs: What Owners Need to Know

Sometimes dogs arrive at our studio in a severely neglected condition—coats untouched for months, tangled and matted beyond safe brushing. In these cases, we must prioritize the dog’s comfort and wellbeing, even if that means making difficult decisions.

✂️ Why a Full Shave May Be Necessary

When matting is extensive, the only humane solution is a close shave. This may include:

• Removing facial hair and whiskers

• Shaving ears inside and out

• Exposing sensitive skin areas

We require owners to sign a Matted Consent Form, which outlines the risks involved—including potential skin irritation, nicks, or post-grooming discomfort. Dogs may feel cold, unsettled, or behave differently for a few days after the shave. These reactions are normal and part of the healing process.

⚠️ Health Risks of Matting

Neglected coats can lead to:

• 🔥 Hot spots

• 🦠 Fungal and bacterial infections

• 🩹 Sores and skin trauma

• 🐾 Painful pulling and restricted movement

Brushing out severe matting is not an option. As per the Pet Industry Association of Australia’s Code of Ethics, we follow a “humanity over vanity” approach—choosing comfort over appearance.

📅 Prevention Starts With Planning

We understand that grooming appointments can be hard to secure, especially during busy seasons. That’s why we encourage all clients to:

• Book their next appointment at the time of pickup

• Schedule regular grooming sessions in advance

• Stay informed through our videos, photos, and social media tips

We also offer monthly workshops to help you learn how to care for your dog’s coat at home, including product recommendations and brushing techniques.

💬 Transparency & Pricing

• All prices are estimates only—not fixed quotes.

• We do not provide quotes over the phone.

• If matting or aggressive behavior is discovered during grooming, we will contact you and additional handling fees may apply.

  
  

🧠 A Note on Breed Responsibility

During lockdowns, many people adopted hypoallergenic, single-coated breeds like poodle crosses—often without understanding their grooming needs. These dogs require consistent care. Sadly, some owners underestimate the commitment or ignore professional advice.

We’re here to educate, not judge. But we must be honest: if you’re concerned about your dog being “traumatized” by grooming, consider the trauma of months of neglect. Groomers cannot undo in two hours what hasn’t been done in three or four months.

❤️ Our Commitment

We groom with compassion, integrity, and the best interest of your dog at heart. We will never cause pain or distress just to achieve a fluffy look. Our goal is to restore comfort, prevent suffering, and support you in becoming the best pawrent you can be.